Discover Credit Card Complaint

Discover Credit card department,

Transaction issue California

On Saturday - -, 2016, I tried to make a payment online to my sister 's credit card and this card is Discover Card. The account number ending in - and I tried a couple of times. It kept on saying something like " Sorry we ca n't process your payment. Please try again at a later time ''. In short, I did n't get a confirmation number that the transaction went through. Yesterday - -, 2016, I called Discover Card customer service cause I saw - transactions from my bank account that was in process for the amount of $250.00 dollars. I wanted them to reverse - of the payment but they kept on saying that they needed to get approval from my sister cause I was not on the account. Today - -, 2016, my sister and I had a three way call and they would not admit that their online had taken my money without letting me know. Instead, they said that on their end they have a confirmation number and this transaction is legitimate. I told - with ID # - that how can you have a confirmation number and I did n't get one. What


concerned that they did n't have any problem with their system. I asked her, do you have any note that on Saturday - -, 2016 that your internet was having problems taking payments. She said they did n't have any problem with their internet. I told her that I spoke with - with ID # - who confirmed that on Saturday - -, 2016 had some internet problems and was very sorry that this had happened to me. My complaint and want to have done is for Discover Card investigated with this internet transaction that was done on Saturday - -, 2016. I told - that this is a fraudulent act that Discover Card done to me because I was never informed that this transaction ever went through and yet my bank was withdrawn twice for the amount of $250.00. I never received any confirmation notice that you normally get after the payment have gone through in the internet. Please investigate this internet transaction because I do n't want any other victims experience the same thing what had happened to me with Discover Card. I want Discover Card be liable of this transaction and be hold accountable.