JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Savings account Deposits and withdrawals New York

On - -, -, I went to the Chase Bank on - - -, in -, NY, and made an ATM deposit of $1600.00 into my Chase savings account. The ATM took the money but was slow to finish and confirm my deposit. It gave me a receipt, and on the receipt, instead of my account balance and deposit amount, it said the ATM was n't functioning properly and requested for me to call the - number on the bottom to confirm my deposit. I called the number immediately. I spoke to a representative, told her the issue - that I just made an ATM deposit into my savings account and calling to confirm it ; she asked for my receipt number, ATM number, branch number and address. I provided everything that was on the receipt. She said she does n't see a deposit but will credit me the same amount and open an investigation. I was credited the $1600.00. I called the same number on - - to find the status of the investigation. I was told the investigation is still pending but


But in -, I saw that my account was negative.The bank debited the same amount that it credited, the amount I deposited but which was never deposited. The reason the bank offered was that in its investigation it did not find the money I deposited. I called Chase, spoke to someone, and the representative told me there 's nothing the bank could do without a receipt. I told her that I did n't have my receipt, lost it during my wedding week, but that I had it and even called the bank immediately following the deposit and provided information that was on the receipt. Again, the representative told me nothing ca n't be done without a physical receipt. But she suggested that I try to get a video footage that shows I made a deposit. I went to the police precinct to get a warrant for a footage. The sergeant told me I need a receipt or a physical that I made the deposit before I could get a footage. I did n't know what to do. I made the deposit, I had proof of it - the receipt, the phone conversation - but now I was charged with $1600.00. I did n't have the money to pay Chase and did n't know what else to do. I went to the same branch where I made the ATM deposit, tried to get the bank to re-check the ATM, but no luck. I was able to get a second investigation ( again by Chase bank, not a neutral third party ) and again there was no proof of my deposit. I did n't know what else to do. My savings account, which was negative, was closed and now I " owed '' Chase bank more than $1500.00. I did n't have the money and could n't pay the amount. Even if I had the money, I wo n't pay because I owed nothing. I made a deposit, was even issued a receipt indicating I made a deposit, and spoke to a Chase rep providing details on my receipt. I was n't going to be in debt on no fault of mine. In - of this year, my husband and I opened a joint Chase account. On - -, -, Chase more than $1500.00 from our account to recover the amount I supposedly " owed '' from my closed savings account. We were so shocked because that was our rent money and money for my newborn ( I gave birth on - -. ) I called Chase, spoke to someone and told them I did n't give them permission to take money from my new account to recover an old " debt. '' I was told by a supervisor that I basically allowed them to do so when I opened a new account ; it was in the fine prints, and when I signed to open my new account, I basically allowed them the authority to do so. The amount was put back in my account but only if I agree to make monthly - equal payments covering the full balance. Desperate and with no other options, I agreed. On - -, Chase took everything I had in my account : $57.00. And on - -, it took a $100.00. I do n't have the money to pay the bank for something I never owed. I have no income coming in. I have n't worked in 3 months. I 'm still on maternity leave. I need help.