JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Savings account Deposits and withdrawals Illinois

We have a savings account that we have had for many years. Never really checked balance but when we did - or 4 years ago it was drained to zero. My wife contacted bank numerous times and customer service said they would get back to her. This never happened. My wife went into branch office and filled out a investigation form and representative would check and get back to her. She went to bank and representative left the back. Never heard back from bank. After our investigation we had found out that someone in the bank was using our saving account to pay their - - bill monthly. We checked our account and saw where withdrawals were happening. We call - - anT they confirmed that our account was being used to pay - of there customers.they withdrew - months and only gave credits for - months and after I put a claim in they allowed another withdraw which caused our account to be negative and they charged us $25.00 Please see figures below. - -, - - $140.00 - -, - - $170.00 - -, - - $230.00 - -, - - $200.00 - -, - - $150.00 - -, - - $ $13000.00 - -, - - $110.00 - -, - - - - -, - - $2500.00 - insufficient funds fee credit $150.00 credit $130.00