JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Checking account Deposits and withdrawals New Jersey

REFERENCE TO CASES : CFPB Case # : -, -, and - As of -/-/2016, I still have not received a total of $2100.00 deposited at a Chase ATM on -/-/2016 in my Chase account. This was due to the fatal technical problems from a Chase ATM machine malfunctioned on -/-/2016 during my deposit, please see the letters attached from Chase Bank and the cases that I reported at CFPB previously in the months of - and - - -, -, and - ). Thus, I was not able to receive the - rent from my tenant. The check sender, my tenant, informed me on -/-/2016 that her - Bank account was hacked on -/-/2016 after Chase Bank deposited the $2100.00 check on -/-/2016. As of -/-/2016, per my tenant, the funds in a total amount of $2100.00 still has NOT recovered at my tenant 's - Bank, and thus I have not received my - rent in a total amount of $2100.00 from my tenant. With a successful deposit at Chase on -/-/2016, I would NOT experience such painful problems for months. This could be proved easily from my Chase Plus Savings account ending in - over the past


and ATM deposits ) went successfully except the - check $2100.00 deposited on -/-/2016 with a malfunctioned Chase ATM that cause horrible experience for me. Overall, I am dissatisfied with Chase Bank on handling this matter that indeed caused tremendous ripple-effect problems due to the root cause of Chase ATM malfunctioned occurred on -/-/2016. Chase Bank has not resolved the issue completely as I still have not received the fund on -/-/2016. Chase Bank closed the case and refused to continue to help. The Chase Branch where the ATM located was not helpful at all from the employees and Branch Manager since -/-/2016. I urge Chase Bank to reopen this case and be responsible for this incident until it is resolved 100 %. Otherwise, I consider Chase Bank is irresponsible and CFPB should make every efforts to work with Chase Bank to resolve this issue at a satisfactory level in a timely manner. As it currently stands, it is at unsatisfactory level from JP Morgan Chase. I am totally disappointed and the CEO of Chase should be informed immediately about my dissatisfaction on how the matter was handled by JP Morgan Chase Bank - it is incomplete and the case was closed and Chase refused to continue helping me as their customer to recover $2100.00 fund due to the original issue was caused by the CHASE ATM. JP Morgan Chase Bank should be responsible for this loss and reopen the case!