JPMorgan Chase & Co. Credit card department,
I opened a credit card with Chase bank in - - that had promotional miles and an annual fee of $60.00 that was to be waived for 1 year. In - - I was charged an annual fee. I assumed it was for the coming year. I called Chase in - - and was told that the annual fee I was charged in - - was for the coming year. I had already paid the fee so I held on to the card for the next year. Today I called Chase to downgrade to a no annual fee card and I found out that the annual fee is backwards looking. I should not have been charged an annual fee in - -. Chase does not have my old cardmember agreement and would not waive the fee for that year or this coming year. I felt this was unethical and canceled the card.
JPMorgan Chase & Co. customer in Kansas
Jun 01, 2016
* Source: CFPB Complaint Database
JPMorgan Chase & Co. response to complaint:
Closed with explanation
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