JPMorgan Chase & Co. Mortgage Complaint

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker

JPMorgan Chase & Co. Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker South Carolina

we applied at the request from our current mortgage finance company, jp morganchasebank ( this was a snail mail request on or about -/-/- ) ... we were instructed to contact -, mortgage broker for jpchase -/-/- : the requests for financial information reached - pages over a period of time from about -/-/- to -/-/- .. we have a perfect credit rating,,, we have had a chase mortgage for about - years that had no problem with our payments which were always on time ... when we finally asked, after 4 months of reasks what our financial goal was we were denied any further access re additional information ... we were stonewallded by that banker - ... without any response to what we were required to prove on -/-/- we were summarily dismissed from the application process with NO reason except we had no sufficient income ... we asked what that income had to be to assure the new loan ... we queried what that had to be and were totally denied ... we then went to managers and threatened various counter actions ... ok so now what????

JPMorgan Chase & Co. customer in South Carolina
May 17, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with monetary relief

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