TD Bank US Holding Company Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

TD Bank US Holding Company Bank account or service department,

Checking account Problems caused by my funds being low New Jersey

So a few weeks back i went into my local td branch to get a new debit card made and to deposit cash, while i was inside i delt with a few different individuals at the branch in - nj. I was assailed verbally while explaining that i didnt agree with a few service fees i was being charged, the bank had not only changed my account status from student to non without notifying me ( which changed the minimum account balance from - to - $ ) but ALSO changed their overdraft fees to make them more stringent, so that even if you made sure to bring the balance to - $ the same business day, they would still charge you - DOLLARS the following business day PER transaction regardless of how the account closed on the day it was over drawn. So i tried to reach someone at a corporate level, noone was to be found, was given the run around verbally, told noone would be available and then eventually told i would receive a call back from a rep within 24 hours, that of course didnt happen. So essentially i was told to shut up and pay the fees even though i was arguing that thety were unjust seeing as how i never received any literature on the policy changes and or signed off on anything, in relation to terms of agreement. the answer from them was literally, oh well it was posted on our website, WHICH is an unacceptable response.

TD Bank US Holding Company customer in New Jersey
May 11, 2016

* Source: CFPB Complaint Database

TD Bank US Holding Company response to complaint:
Closed with monetary relief

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