Ocwen Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Ocwen Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania

on - - at - oclock i called ocwen because i received a letter saying to pay -.I was told by Relationship manager - - that - - i was accessed a fee of - dollars for a bankruptcy expense in -/-/- and that i owed a total of - cents and if i dont pay i will lose my house.she was rude and very loud and did not want to give me a reason why and said she would give send me a breakdown by mail and said i need to pay i think - now.Never received a breakdown.I got off the phone and called again and got a different relationship manager named - - and she told me that i owed - to a property valuation expense and for me to pay - looked on my mortgage transcripts and ocwen - did - in 7 years and it was for - dollars.I was told that this had nothing to do with my payment and to pay - $ and it will be added to your mortgage.Icalled the Ocwen ombudsman - - and was told that this property valuation expense can be done twice a year and i was


i am telling you and yes i owe - dollars then said did i have anything else and said goodbye.Received a monthly statement for may bill today - - saying i owe - $ saying it is due -/-/- and it came by regular mail but on the activity statement it says certified at $2.00 and a property inspection fee of $ -.ICall again and get amirsh - Relationship manager and he tells me do i want to pay - now and doesnt give me any options to pay except that it is not apart of your regular payment and i should still - a month but on the statement it says - and that wont change.i still owe - dollars late fees.I am on a fixed income.

Ocwen customer in Pennsylvania
May 11, 2016

* Source: CFPB Complaint Database

Ocwen response to complaint:
Closed with explanation

Consumer disputes how Ocwen handled their complaint

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Contact Ocwen

http://www.ocwen.com/
(561) 682-8000
http://www.ocwen.com/contact-us-business-developme
1661 Worthington Rd Ste 100
West Palm Beach FL 33409
Ocwen
Ocwen

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