Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Conventional fixed mortgage Settlement process and costs Idaho

I was under a loan modification. I was assigned a Home Preservation Specialist. I paid all modified payments as agreed. Document dated -/-/16 presented the outline of the permanent modification terms, including line -. " Escrow shortage payment ( if applicable ) $23.00 ''. My loan preservation specialist explained that the modified loan would do just that, pay the escrow in arrearage. The fact that an amount was populated, acknowledged by Wells Fargo that there was an arrearage and they declared that arrearage amount to be -. I was given new payment amount and under these pretenses I signed and obligated. In fact the loan packet was sent twice and signed -/-/- to be retro effective to - -. It is recorded and in effect. -/-/- is my first month of payment since the signing and the Home Preservation Specialist no longer takes my call per not on his caseload any longer. Today I received an Escrow Account Disclosure Statement and Notice of New Mortgage Payment. I am being billed for the escrow arrearage that they did not capture, nor inform me of, nor bill me for, nor roll into the new loan for $1300.00 and increasing my loan amount


service was able to help me identify the error that Wells Fargo made, but he is not in the capacity to change it. I feel that if Wells Fargo stated in my preceding introductory documents that my arrearage was $23.00, and they reviewed through underwriting on multiple occasions, and I was lead to believe my loan payment would be $950.00, I do not believe it is my obligation to immediately increase my payments. This is fraud and misrepresentation. -/-/- was when they processed my paperwork, and -/-/- is the first month without representation from home preservation specialist. and is the same month that they hit me with a new increased amount. Note the attached - -, 2016 letter congratulating me on the processing of the modification. Immediately they change the terms. This is fraud!