TCF National Bank Mortgage Complaint

TCF National Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Illinois

We have a - and - mortgage with TCF bank. The - mortgage has an interest rate of 6.40 % and the - has an interest rate of 4.99 %. We have had both of these mortgages for a long time and our house is upside down in debt. All we are trying to do is get our interest rate lowered to a reasonable rate. I have, for the past 2 years, been dealing with several mortgage brokers at several locations who say there is nothing they can do, I ask them to pass the information on to their supervisor they take my name and # and I never get a phone call. We have been struggling to make the payments, but have been making them, it would be extremely helpful to get an interest rate that is reasonable.