Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Arizona

In the last - months, Nationstar has incorrectly applied 2 of my 4 mortgage payments. Instead of applying my payments as directed, they have simply taken the whole amount and applied to principal only, essentially forcing me to make a secondary mortgage payment for the SAME month. The first time this happened was for the - - payment. I paid it early, -/-/-, in an attempt to budget for -, holidays, etc. Upon discovering it, I believed that somehow it was my mistake and that I paid - - 's payment too early ( i.e. in - instead of -/-/- ) so I did not investigate the matter further at that time. However, this has happened again for the - - payment. On - - -, I paid - - payment which was processed correctly. Per statement dated - - the next payment was due on - - -. On - - -, I paid - - payment. This payment was not applied as directed. On - - -, I was attempting to pay - - payment but discovered that according to Nationstar my - payment was outstanding and overdue. Therefore my intended - - - payment was accepted and applied to - -, i.e. Nationstar demanded payment for - - - mortgage in - consecutive month statements. This is an unacceptable violation of the Homeowners Protection Act to be billed TWICE. I have all the back-up for the statement dates and the payment allocations which were not done as indicated. There is absolutely no mistake on what I was making payment for or where I was allocating the monies so their practices are deceptive and fraudulent. It appears as though Nationstar is illegally trying to effect payment default on my loan to begin loan modification processes. I have contacted Nationstar, specifically - -, to correct the matter but to date, they have refused to comply and also refused to provide information of Department Manager so that I may escalate the urgent matter.