Capital One Consumer Loan Complaint

Capital One Consumer Loan department,

Installment loan Managing the loan or lease New Jersey

To my surprise I received a collections letter in the mail dated - -, - indicating that my account was past due. My records indicate my last auto loan payment with Capital One was on - -. Account due date is the - of every month. I did not understand why I did not make the - payment. I thought it was my oversight. I called Capital One on - - to become current and made the - and - payments $310.00 for each month for a total of $630.00. I asked the customer service agent to check if I was getting paperless statements and she said yes. I was shocked because I do n't go paperless for this exact reason- I forget when the bills are due. She indicated " I '' switched to paperless on - -, -. I told her I did not because the last time I went to pay was on -/-/-. I only access my account once a month. I asked her to change my preferences to mail. I decided to check my e-mail and was surprised to find an unread - - e-mail from Capital One with the following headline : " Auto


work and then states " If you 'd like to continue to receive your auto finance statements in the mail, you can manage your statement preferences at any time. '' It provides a link. Well, Capital One changed my statement preferences without my consent and thought that e-mail notification was sufficient. Do n't you have to opt-in to go paperless? Did they forget my rights under the E-Sign Act? I never consented to the change and now my account is past due and probably being reported to the credit bureaus as delinquent. I can only imagine how this change has impacted thousands of other consumers who rely on their paper statement to make timely payments and Cap One is benefiting from the late fee revenue. I am writing to the CFPB to determine if Cap One has violated my rights under the E-Sign Act and if they have not to question the impact of this business practice because it is definitely not consumer friendly. Some consumers like paperless and some of us do not but it should be my decision not the bank. I 've been a customer since -/-/- and always had my statements mailed per my choice and now they are going to remove that choice and the tell me if I want to go back to paper just change my preferences. Is this ridiculous or what. I am angry and amazed that management at Capital One would approve this change.