Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Arizona

I was in a - - Bankruptcy which just discharged in -/-/-. I was notified that there was a delinquent balance on my loan and I asked for a summary of payments, 15 days later I asked again before it was finally sent. I was never notified of the supposed delinquency from -/-/-, nor was my bankruptcy attorney.In fact on -/-/- I called in to make my payment and was given a payment amount of $1000.00 which was represented as the total amount due.I realize the -/-/- payment was late but it was paid prior to a 30 day late and it was paid in the amount quoted to me by the lender 's representative. I was also notified in a separate conversation in -/-/- with the bankrupcy dept, that I did not make a payment in - of - which is impossible. When I finally receive the accounting of all the payments, it shows a - - payment which was put in to suspense as was the -/-/- and -/-/- payments. Again I was never notified of any of this and when I became aware I did immediately pay the balance due with assurances that there would be no


of this 10 year IO in which my payment just increased $400.00 I pulled a credit report on -/-/- and there is in fact a late reporting as of - -. I spent 35 minutes on the phone so far with a customer service rep trying to get this corrected. They acknowledge the reporting however they have required me to provide a credit report showing it. This will take weeks from when they receive it and I 'm sure they have records of what they reported so why require me to provide information on what they reported? When I asked to be transferred to a supervisor I was put on hold and 58 minutes later. was connected to a supervisor who found the payments I have made but is still requiring that I provide documentation for erroneous information that they have on file since they are the ones who reported it. This is a blatant disregard of federal bankruptcy law and a blatant lie to me as a customer. My attorney should have been notified of the increased payment if not me, the payments should not have been arbitrarily suspended and the lender 's bankruptcy department should have been fully aware of this.