Review and analysis of over 97 complaints against Capital One
Capital One consumers have reported over 97 official complaints related to Using a debit or ATM card. Out of the 97 consumer complaints against Capital One, 20% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 100% were processed in a timely manner. 12% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Capital One Bank account or service using a debit or atm card July 26, 2016 - Capital One Bank, despite several attempts by myself to formally place a change of address with them, has continued to issue new bank cards via mail to an old address no longer my place of residence. Despite my personally appearing at my local branch to change my address noted on my personal account, Capital One Bank recently sent via mail a new chip card for my personal checking account. My local branch manager states that this error is due to Capital One Bank card processing department. Either way, Capital One card processing and Capital One has jeopardized my personal financial identity sec... |
Capital One Bank account or service using a debit or atm card July 20, 2016 - there were fraud checks deposited into my bank acct ( Capital One ) and an ATM withdrawl of $480.00 that Capital one bank is holding me responsible for. the ATM withdrawl was done in IL. I called and reported my card lost and the fraud on my acct. Capital one is holding me responsible for the $480.00 withdrawl that I did not make. they are also ending our banking relationship saying I am a liability. how can I fight this? All my funds are on hold.... |
Capital One Bank account or service using a debit or atm card July 5, 2016 - I HAD SEVERAL ISSUES WITH MY CHECKING ACCOUNT SOMETIMES I WOULD NOT COMPLAIN I LIKED MY BRANCH IN BKLYN. A FEW TIMES COMPLAINTS OF MISUSE OF MY ACCT WERE NOT SEEN AS SUCH AND I WAS DENIED MONIES THAT I DID NOT SPEND I AM A - - LIVE DAY TO DAY WORKED - YEARS IN ANOTHER BANK PERSON. ALL MY BILLS MY PENSION MY INSURANCE PAYMENTS AND OTHER THINGS CAME OUT AUTOMATICALLY. A PHONE CALL OR LETTER OR AN E-PLANATION OF THE ACTION THAT TOOK PLACE WOULD AVE ALLOWED ME TO GET SOMEONE TO HELP ME REARRANGE MY FINANCIAL SITUATION. I WENT INTO MY ACCT ONLINE AND CALLED VA. TO BE TOLD THAT MY ACCOUNTS ... |
Capital One Bank account or service using a debit or atm card April 15, 2016 - I have a checking account with Capital One 360 that I 've had since -. About a - I went to use my ATM/check card for a gas purchase and the card was declined. Thinking it was the machine, I went to another location and again was declined. I contacted Capital One 360 customer service and was advised that my card had been " deactivated '' and they had sent me a new card in the mail that I " should '' have received by then. Capital One provided no communication to me ( I login to their website almost daily and a simple message or note would have sufficed ) and " deactivated '' my card that ... |
Capital One Bank account or service using a debit or atm card April 13, 2016 - Capital One Bank 's Claim Department denied to credit my money that has been taken from fraud transactions in amount of $900.00. ... |
Capital One Bank account or service using a debit or atm card April 8, 2016 - My debit card was lost or stolen on the - of - 2016 and I immediately called the bank. They continued to forward my call to three different people when I finally talked with their security department. The woman named - immediately started questioning me about the name on the check that I had deposited not even 24 hours before. Finally after all of her questions she told me that a withdraw was made at an ATM for $800.00 and asked if that was me, no and I replied what do you mean I did not even deposit the check 24 hours ago, how could it clear so fast? Then she started making comment... |
Capital One Bank account or service using a debit or atm card April 8, 2016 - Someone was able to get my social security number, call my bank posing as me, have a new card sent to them in a state in which I do n't live, transfer money from 1 account to another over the phone, and then go on a shopping spree. CapitalOne bank never went through additional security challenges in spite of the fact that the address given to them was NOT in their file and by looking at my statement, transactions were made in another state ( my state ) the day before. I really think there should be some extra security before getting a new card and cancelling an existing one. Not just birthday ... |
Capital One Bank account or service using a debit or atm card January 27, 2016 - I have an account at Capital One Bank and the last time I used my debit card was on -/-/2016 at a - DVD Rental station. I could n't find my card and called the bank on -/-/2016 and reported it lost. I went online and saw that all my money was gone. The bank representative said they locked the account and cancelled the card. They transferred me to the fraud department which was closed and I had to call back the following morning. When I called back the next day, the fraud department transferred me to the claims department who said they processed a claim for all the transactions a... |
Capital One Bank account or service using a debit or atm card January 22, 2016 - I made an ATM deposit last week thursday, - -. The Capitalone ATM malfunctioned, ate my cash and card. Capitalone 360 reps first stated that within 1-2 business days it will be resolved. It has still not been resolved. The bank is now stating it will take 45 days to resolve. ... |
Capital One Bank account or service using a debit or atm card December 1, 2015 - I was - a new CapitolOne Debit -. It came right thru my mail slot. I called CapitolOne, spent hours being routed to various departments and on hold, trying to get them to turn off the card. They were less than helpful. They would not tell me how the card came to be. My - credit reports are locked, as is my checking profile, so no new cards should ever be issued on my account. ... |
Capital One Bank account or service using a debit or atm card November 13, 2015 - I 've had a problem with Capital One Bank for months now. My account information was stolen and there were several out of state purchases made with both mine and my husband 's debit cards. Capital One refused to investigate and return us the money although they do advertise a risk free debit card. They basically blamed us for everything and did nothing even after we proved that we were not at the place where the charges were made. Their customer service is the worse and we are beginning to suspect it might have been their own employees stealing our account information. We have worked with othe... |
Capital One Bank account or service using a debit or atm card November 8, 2015 - My issue is that there are several - dollars worth of deposit transactions to a couple of foreign binary options brokers that turned out to be fraudulent. The merchant, that is, turned out to be fraudulent. It is illegal for these merchants to do business with United States citizens unless they are regulated and licensed with the CFTC. Neither of them are regulated or licensed with the CFTC, but the merchants lied to me and said that they were. I have been making deposits to these fraudulent companies since -, 2015. I only found out they were fraudulent when I tried to make a withdraw of... |
Capital One Bank account or service using a debit or atm card October 5, 2015 - I have been banking with Capital one bank for about 5 months now and back On - - between the hours of - - and - - I went to a capital one bank in - T- to deposit $260.00 in the atm so i could go school shopping for my daughter and not have to pull out cash and just be able to swipe my card. Ive had bank accounts since I was - years old and never had atm issues so as i normally do I stacked up all my bills followed instructions on screen and gave the atm $260.00 then the atm said their was an error reading my money and then cancelled the transaction and my money was ... |
Capital One Bank account or service using a debit or atm card September 15, 2015 - I recently ordered my credit files and found this account on my credit reports. I have never had any account with this institution and do not know of any account ever opened with them. My personal details where compromised in 2012 when my wallet was lost and included ; credit cards ; social security card and driving license but was found and mailed to me. Please provide full details of this account including the information used to open it. My credit files report an address that is not known to me and there have been attempts to open accounts from this address therefore, I require full validat... |
Capital One Bank account or service using a debit or atm card May 12, 2015 - I was notified via email of - transactions on Sunday, - - which I did not authorize. I immediately called Capital One 360 to inform them of the charges. The total had already been removed from my available balance. I was told that I had to wait until - for the charges to post and then I could make a dispute. I was told that it could take up to - hours to complete the dispute and for the funds to be returned. This caused a separate credit card payment to be returned. I filed a police report and called on numerous occasions to resolve the issue. ... |
Capital One Bank account or service using a debit or atm card April 1, 2015 - i have unauthorized charges to my account. i contact capital one bank with issue i then got a processor contacting me ext - - antiqua from capital one. she indicated she could n't help me in my claim because of the type of dispute but yet contact contact to go over the account and want to go over the transaction. the company. now the company block my account and any way of defending myself. she was rude and nasty and destroyed my case with her incompetency ... |