Select Portfolio Servicing Complaint

Select Portfolio Servicing, Inc Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker California

Sir, I am REQUESTING COPIES OF THE FOLLOWING DOCUMENTATION : 1. OFFER LETTER OF Treasury 's Home Affordable Program ( HAMP ) by SPS on - -. 2. OFFER LETTER OF modification resolution offered by -, - - - on - -. SPS contacted me 3 times on - - ; urging/pushing me to switch to a " New program which I qualified for and would better suit my case!! ". The new program was the National Mortgage Settlement modification. NEVER, during any of the phone conversations did the representative provide me information of a HAMP offer on the table. Nor did I receive any documentation by mail of a HAMP offer. Contrarily, the response was that my loan modification was still under review.

Respectfully, SPS began servicing the account on - -, -, when it was service transferred from - - -. On - -, -, SPS submitted the account for a review of the U.S. Treasury 's Home Affordable Modification Program ( HAMP ). On - -, -, you contacted us and we closed the HAMP review to allow for the National Mortgage Settlement modification ( NMS ) review, which upon approval, could allow for principal forgiveness. On - -, -, we sent you the notice advising of the submission for the NMS review ( enclosed ). We have reviewed your inquiry, and it appears that it is similar to your previous inquiries which were responded to in - -, - -, - -, - -, - -, and - -. From our review, we believe our prior responses fully respond to your requests. SPS is confident that the servicing of the account by SPS has been compliant with state and federal regulations. SPS began servicing the account on - -, -, when it was service transferred from - - -. On - -, -, SPS submitted the account for a review of the U.S. Treasury 's Home Affordable Modification Program ( HAMP ). On - -, -, you contacted us and we closed the HAMP review to allow for the National Mortgage Settlement modification ( NMS ) review, which upon approval, could allow for principal forgiveness. On - -, -, we sent you the notice advising of the submission for the NMS review ( enclosed ). We have reviewed your inquiry, and it appears that it is similar to your previous inquiries which were responded to in - -, - -, - -, - -, - -, and - -. From our review, we believe our prior responses fully respond to your requests. SPS is confident that the servicing of the account by SPS has been compliant with state and federal regulations.