Citibank Student Loan Complaint

Citibank Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan New Jersey

Behind in payments on my daughters student loan, as co signor I got involved with the bank. On - -, 2015 they called and said I would have until - -, 2015 before it went to collection on - -, 2015. I made the payment that evening and it cleared that evening. The very next day the school paid the loan off in full without any communication with us either from the bank or the school. The school then sends the loan to collection without any communication with us and collection agency adds -. I feel that the bank told me I had 30 days and the very next day closed the account out. Is this " fraud by deception ''? - specialists from the bank assured me that the loan did NOT go into default and therefore was not going to collection. -