Checking account Account opening, closing, or management
TD Bank US Holding Company Bank account or service department,
Checking account Account opening, closing, or management Virginia
I originally signed up online for a checking account promotion in -, receive a $150.00 bonus for making - debit card purchases within 90 days. In those 90 days, I made over - debit card purchases but never received the bonus. It has been over 5 months, and every time I contact customer service, they give me the runaround, 'forwarding ' my messages to departments who never respond, or erroneously telling me to contact a third party company ( - - ) which fulfills an unrelated checking account bonus for a free phone. I would not have signed up for this account if I did n't receive a bonus. This was a misleading promotion because I never received the bonus, and TD Bank has given me no way to get this resolved through their customer service channels.
TD Bank US Holding Company customer in Virginia
Mar 21, 2016
* Source: CFPB Complaint Database
TD Bank US Holding Company response to complaint:
Closed with monetary relief
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