Capital One Consumer Loan Complaint

Capital One Consumer Loan department,

Vehicle loan Managing the loan or lease Arizona

On - -, 2016 the - auto payment in the amount of $540.00 due Capital One Auto Finance was deducted from my checking account. The following day- - -, 2016 Capital One again deducted $540.00 from my checking account. For the past 2 weeks, I have been contacting Capital One trying to get the double payment reversed. Today, Capital One asked me why I had n't contacted my bank to reverse the charge. I explained that - - - requires customers to contact the merchant before filing a claim. Capital One is refusing to reverse the 2nd payment. They are insisting that if they reverse the - - payment, my - payment will be due on - -. They took out my - payment on - -. How many payments do they need for the month of -?