JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Indiana

We have a Mortgage & Home Equity Line of Credit with JCMorgan Chase. The problem we are having is when we filed Bankruptcy Chapter -, JPMorgan/Chase was notified we were continuing our payments for the Mortgage & Home Equity Loan. We recently applied for credit & was denied. So when I checked our credit reports I found that JCMorgan Chase had reported we filed Bankruptcy on our Home Equity Loan. Our last payment was in - 2013, they wrote it off & we had a $0.00 balance. This was an untrue statement so we went to our local branch in -, IN to get this straightened out.


She explained that since we filed for Bankruptcy they wrote off all our accounts and could not do anything about this. I told her we did n't include our home equity loan, she said we did & would need to get an affirmation from our lawyer. There was nothing I could say to convince her that this was an error. I contacted all - credit bureaus & notified them of the error, sent them copies of the papers I am including along with this letter. I talked to a customer service representative from one of the credit reporting agency & was told Chase claimed this was true & they could n't do anything about this. We went back to Chase in - & talked to another person who looked up our account & showed us our account is in good standing, our current balance & the payments were always made on time, & could n't say why Chase would n't correct this. I talked to another dept from - about getting the info on who it was that was reporting this inaccuracy & told me they have all the info they need to correct this but their hands are tied because Chase will not give them the OK to do it. I asked what else I can do to fix this & she gave me the number to contact you.