Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Texas

Reference Caliber Home Loans # - - - - -. - - - - -, T- - On -, - I had originally called and requested assistance with my mortgage due to falling behind on my mortgage. I was sent paperwork that I original signed and filled out with the original requirements. I was told that I was going to be placed in a forbearance workout and not a modification. Since then, I had a change in circumstances in income. My spouse that was bringing in the additional income had left the home. I lost the additional income to meet the deadline of the agreement. I called -/-/-, before the first payment was due, to inform Caliber home loans and


receipt of the forms that were uploaded in your system. It was then the previous work out was to be cancelled and the new request of the Modification was to begin. I had my representative - - - of - - - call on-/-/- and it was stated that no paperwork was received and we had to resubmit the paperwork for the Modification yet again. On - - - called again and she spoke with - ID - who mentioned that the review process was done on -/-/- and to follow up on -/-/- to see who the new Modification rep will be going forward. It was also mentioned that a letter that was never received that was mailed on -/-/- in reference to the cancellation of the original forbearance plan. While waiting for the additional information for the new request for the Modification there were no mailing, phone calls, nor emails concerning the update of the modification. My representative, - -, called on -/-/- and spoke with - ID - who confirmed that the second request for the modification was included in the case of the forbearance plan and the Modification paperwork was not submitted yet again as requested. We had to resubmit the paperwork via Caliber Home Loan upload, via USPS and USPS Express in which we have confirmed. Since then I have received letters : - on -/-/- -stating that we needed to complete the application process. Nothing stating either way of the new upload for the new request of the Modification. - -/-/- I received a letter ( form letter ) along with a Modification package - -/-/--I received a letter from the - - claiming that my mortgage has been referred for foreclosure. Again this has been a very tedious process and I have done my part in communication and trying to get a modification for my home. My intent is to keep my home and maintain it.