TD Bank US Holding Company Bank Account Or Service Complaint

Checking account Account opening, closing, or management

TD Bank US Holding Company Bank account or service department,

Checking account Account opening, closing, or management Pennsylvania

On - -, 2016 I opened a account at TD Bank - - -, -, PA -, AND FOR 3 WEEKS NOW I HAVE BEEN BOMBARDED AND THEN REBATED ( -AFTER COMPLAINING - ) WITH OD FEES! And then Bombarded again!!! 3 weeks in a row. ALL with no access to a account statement! On-line or otherwise. BUT NEVER FULLY MADE WHOLE BY THIS BANK! AND THEY DO N'T SEEM TO CARE AND JUST PASS THE BUCK!! The Customer service rep - -. I have learned is part time and in college. When I inquired about my Paychecks and availability, I was advised by - that my - check deposits would be available the next business day. NOT 3 BUSINESS DAYS!


2 ) Deposits - A Payroll check made on Friday when I asked I was told those funds " would be available " Next business Day and/or Monday ''. - NOT WEDNESDAY of the Following week! As is the case with this bank it appears ... 3 ) I was told that On-line banking was simple to Set-up, but when I went home and tried to, I had had several " authentication '' problems and long 15 minute waits on the Customer Service HOT-LINE and gave up.Only to find out later that I was given an incorrect Temporary password for setting up my account. Again, when I called the hot-line for assistance, it was impossible to get through. Just a advertising soundtrack that repeated itself many times over and over. I gave up after 15 minutes on hold. 4 ) OPT in- OPT out was NOT Explained on -, -, but by a Supervisor at a store local to my job in another town - I work - to - at - - when I visited the bank after the trouble started ... Notwithstanding the above, I would like to pursue a remedy to the Overdraft charges that occurred in the first 10 days within opening of this account. I feel cheated out of my money because I could not view my on-line statements for the first 3 weeks upon opening this account. I would have been able to take proper action to avoid these overdraft charges. After visiting the bank and describing why I felt something was wrong with my account - I was $110.00 in the negative at this time.- to a - - - - Supervisor. She rebated me - or $70.00 in overdraft fees. I still had not seen a statement of my account, nor been able to set-up on-line banking. She advised me to call a NEW number. This did work and I spoke to a man named -. He apologised for all the inconvenience and advised me he would further rebate a additional OD fee that - - had overlooked. Finally after going on line and reviewing my account, it became apparent to me that " next business day '' did not apply to this account!! And I was being penalized to the tune of $35.00 a pop for $7.00 worth of coffee and cigs, when in reality the funds were sitting right there in my account BUT NOT CLEARED BY TD BANK as I was advised upon opening the account.

TD Bank US Holding Company customer in Pennsylvania
Mar 01, 2016

* Source: CFPB Complaint Database

TD Bank US Holding Company response to complaint:
Closed with explanation

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