JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Virginia

Chase is discriminatory in their lending practice. It is very distasteful that they treat United States - - Veteran Service Members in this matter for property purchased while on - -. For over 6 months I have tried to process an assumption loan. Chase mortgage denied my assumption package although I qualified for all of the requirements of -. I provided Chase with every piece of information requested and the criteria for information changed or contradicted their preceding request for information. This will be my 5th complaint on the matter. My denial stated I had insufficient funds. ( - - ) After an inquiry back to Chase in - - thru the CFPB. I was told that the new reason my file was denied was because my documentation was too old and I did have sufficient assets.


when 1 year of bank statements, IRA, and investment account balances were presented. The additional bank statements requested and provided on - - were of the same account or greater when provided in - -. Chase held onto my documentation for over six months and then told me what I provided was inadequate, even with providing documentation for the prior month. All of the calls at Chase are recorded, so you can hear what instructions were given to me. I have spoken to the same representative from Chase, - -, where he told me what to provide. The final piece of proof I was told to provide additional proof of funds. And I did that. Now the reason for my denial has changed from insufficient assets to inadequate documents. I do n't understand how the same documents that demonstrated adequacy of funds are now not adequate.