JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure New Mexico

When my income dropped significantly I contacted Chase, my mortgage company in - - to apply for mortgage assistance and submitted all requested documents. On several occasions following the initial application I was contacted by - - requesting additional documents - which I supplied in a timely manner. In - - I was informed by - - that all documents were complete and he was forwarding all information to the underwriting department and I would receive a response and multiple resolutions within 30 days. In - - - - contacted me once again requesting more information and a new application - which I supplied. When he received all documents, he assured me once again that my application was complete and all documents were being forwarded to the underwriting department. Today, -/-/- I received yet another request from - - to replace and clarify previously submitted documents. It is now my contention that either Chase does NOT really have a program for mortgage assistance, or people like - - are employed to obstruct the application process of each applicant. I have continued to make my mortgage payments each month, yet have been repeatedly lied to by - -. I wish to submit this complaint and will also file a complaint with the New Mexico State Attorney General 's office, and explore a lawsuit against JP Morgan Chase & Co.