JPMorgan Chase & Co. Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer trouble with how payments are handled

JPMorgan Chase & Co. Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Illinois

In - I co-signed for a private student loan for my nephew to complete his college degree. He graduated in the middle of the financial crisis and had difficulty finding a job. Because of the financial crisis my husband lost his job, suffered a myriad of issues and I ended up declaring bankruptcy in -. All debtors were duly notified and ALL debts were discharged in bankruptcy except my own personal federal student loans form - school. In - I started receiving collection calls from Chase for the loan that I had cosigned for my nephew. I sent them the discharge papers from Bankruptcy and the calls stopped. They then sold out the loan to someone else who not only started the collection efforts against me but


report on my report. -/-/- my nephew paid off the loan. Last year when I tried to purchase a home, part of the issue of decline from various mortgage companies was student loan reporting on my credit as a charge off. I requested a copy of my credit report from - and noticed that it was reporting that I owed CHASE - approx. $8800.00. I contacted my nephew to get evidence that he paid off the loan from the bank. After much back and forth, they eventually sent him a letter this year. While they had received payment, they kept reporting it on my credit report even though it was discharged already in Bankruptcy in -! And the fact that I had to keep disputing this on my credit report and these morons keep telling me the balances are reporting correctly is exceptionally infuriating. They have cost me in thousands in high interest payments and declines in access to credit!

JPMorgan Chase & Co. customer in Illinois
Feb 15, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase & Co. handled their complaint

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