Navient Solutions, Inc. Student Loan Complaint

Navient Solutions, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan New York

-Good day. I am writing in regards to a 90 day late report that was placed on a cosigners credit report. I have a private loan that is enrolled within a payment program. In - of 2015 I called Navient asking if I could call in my payment two weeks later due to financial issues. The operator that I talked to stated that I could. Nevertheless, my payment showed up late and due to me being in the special program, - late payment backed me up three months ( being enrolled in the program allowed my account to be current, however missing a payment resulted in this 90 day late report, and I am unclear as to why ). My cosigner also got this placed on her report. I am writing because I feel as though this should be removed, specifically from my cosigner who will be needing to apply for a loan soon. I do not want this to mess up her credit, especially since I was given misinformation from the employee at Navient.