TD Bank US Holding Company Consumer Loan Complaint

Vehicle loan Managing the loan or lease

TD Bank US Holding Company Consumer Loan department,

Vehicle loan Managing the loan or lease New Jersey

- - - - - - -, NJ - TD Bank, - - - - -, ME - - -, - - : Loan number - To whom it may concern : Last week I received a notice from TD Bank stating that my loan payments are past due. I have spoken by telephone with TD Bank representatives numerous times in the past year to dispute late-payment fees and repeated claims that I am behind on payments, and we have gone over my loan-payment history, which shows that the total amount I have paid since I took out the loan is sufficient to cover every month through the end of -, and yet I am still being harassed by such claims and fees. Upon reading the latest notice, I called TD Bank yet again, and was told this time that TD Bank has received no payments from me since - -. I acknowledge that I did not make a payment for - - the reason being that I have been in full-time job-training


In view of the fact that for the first 48 months of my loan I made payments in full or above and on time, even for eight months after losing my full-time job in - -, I believe I deserve some accommodation now that my only income is unemployment compensation that barely covers groceries and auto insurance premiums. I have asked that payments I made in excess of the monthly amount due between - - and - -, which add up to $410.00 over the total due, be applied to - -, which is the fair way to count how much of my loan I have repaid to date, but my requests have been ignored. As of today i called and I was told that I have not pay -/-/-. according to my record I made - payment on - and check number - was cash on same day. every day I do call TD bank is always same story. I have been told to go to - at my local TD Bank branch in -, New Jersey, sit with authorized person to review my account with me but was not success, so I would like someone who is authorized to meet with me in person and go over all of these issues. I also notice that the report that TD bank submitted to - and - are untruth. On -/-/-, - history report in outstanding balance of $5300.00. According to my record balance is $4400.00, without -/-/- payment once I pay - my balance will be $4000.00. Please update my account records.I sent this copy to TD bank they still want to claim what they want and I 'm paying my bills I do not know what they want. they keep on sending me all these letters. Please someone read what I wrote to them and explain what I 'm saying. Sincerely, - - -

TD Bank US Holding Company customer in New Jersey
Feb 13, 2016

* Source: CFPB Complaint Database

TD Bank US Holding Company response to complaint:
Closed with explanation

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