Capital One Credit Card Complaint

Capital One Credit card department,

Customer service / Customer relations New Jersey

Capital one closed - of my business accounts because they claim they needed an EIN number, which they have on my other card for same business. I received no letters or calls to warn me of this account closure or to request information. They say they sent letters and now today after 2 days on the phone, a rep said they did try to call. Their reps are not on the same page and must not have access to the same information. New information seems to materialize in their favor the more time I spend on the phone them! I have - other cards with them, - being a business card with the same info as the account they closed. They also took - rewards points and applied them to my balance. I called them and asked them to reinstate the account and they keep saying they can not and that because they did not receive the EIN info by said date that they had to permanently close the account. They are claiming that it is against federal regulation to reopen this account. Their reps are dismissive and condecending. They do n't really seem to want to rectify the problem and they are not forthcoming with the truth regarding their choices. I am a very unhappy customer and am considering closing down all of my accounts with them.