Capital One Consumer Loan Complaint

Capital One Consumer Loan department,

Vehicle loan Managing the loan or lease Virginia

Dear Sir or Madam : We are writing to dispute the following information in my file. I have highlighted the item I dispute on the attached copy of the report I received. This item Capital One Auto payment for - - is inaccurate on all the credit reporting agencies for - and - - and specifically on - it displays 60 days late or - or more payments. The information is inaccurate because - attempted to pay this amount utilizing the creditors web pay system, but it was unavailable. - contacted the creditor via telephone on - -, - and explained she was trying to access her account for review and payment to pay the amount of $460.00 which would have been within the terms of agreement to satisfy the amount due and to prevent any 30 days late. The phone representative could not provide any assistance for - to resolve the issues with the creditors web site unavailability. - could barely understand the representative who spoke - that was mostly non- legible. - never understood the representative offer to review her


speak - and a website that was not available. This contact with customer service failed the - in their attempt to pay the debt timely as they had done since inception of the loan nearly four years prior. - eventually, after many hours and attempts was able to access the site without help from Customer Service. - proceeded to make the payment via - - - account on - -, - on the web pay site for the Creditor. On the site and on the back of the bill ( see attached ) it clearly states that any payments made by check even if sent by someone else will be used for electronic transfer of funds may be withdrawn from your account the SAME DAY YOU MAKE OR WE RECEIVE YOUR PAYMENT. THERE IS NOTHING IN WRITING ON THIS BILL STATEMENT THAT INDICATES THE PAYMENT HAS TO POST TO YOUR ACCOUNT BEFORE IT IS CONSIDERED AS RECEIVED. In fact, - and - understanding in accordance with the terms of payment stipulated on the bill that the day a check is received is the day the funds should be considered as transferred and - HAVE A RECEIPT OF PAYMENT BEING RECEIVED BY THE CREDITOR ON - -, - ( See Enclosed ). The date - wrote on the check has no bearing in accordance with the payment schedule terms found in writing on the site and on the back of the billing statement. Had the creditor acted as stated on the terms of the payment agreement and processed the check as an electronic transfer on the same day it was received ; then it would have been honored by the - bank, just as it was on the day the Creditor decided to post the check ( See Enclosure ). The - made their payment prior to - -, - which was the deadline for the 30-day payment to be received prior to being considered as 30 days late. Further, this Creditor does not report to the credit reporting agencies until the - day of the month. THIS WAS LONG AFTER THE - PAYMENT HAD BEEN RECEIVED AND POSTED. The - can not be responsible for when the Creditor post the payments. The payment was received in accordance with the terms and agreements to be made less than 30 days late. The date on the payment that was received - -, - was - -, -, but that was irrelevant. Even, if the Creditor did not post the payment until after - -, - it is simply a Goodwill policy to allow a customer in good standing a few days ' grace period " one time '' at -, during the 6-year