Discover Credit Card Complaint

Discover Credit card department,

Forbearance / Workout plans Georgia

I contacted Discover credit card regarding my monthly payments. I attempted several time to speak to someone who can assist me in lowering my payments.I first spoke to - who stated that Discover Card can only lower the interest rate to 12 % for a year while my payments would still be $110.00 month. I explained to her that I was going through hardship and that $110.00 would not be feasible at this time. She stated, when I opened the account I agreed to make my payments. I stated, that is correct however I am not making the same income as I did when I first opened the account. - stated, that 's the only assistance that Discover can do for me. Later, that evening I contacted Discover card again having to wait 25 minutes before a customer service manager pick up the phone. I spoke to - and explained my situation to her. - told me that my monthly payments would be $130.00 month with a lower interest rate at 12 % with my card being suspended. I asked to speak to her supervisor but after waiting 10-15 more minutes the phone hung up on me. I have been a card holder with Discover since 2006. I am very disappointed in the treatment I have received. I really need some sort of assistance.