Discover Student Loan Complaint

Discover Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service New York

I paid a loan in full with DISCOVER STUDENT LOANS on -/-/- ( Loan # - ). It no longer appeared on my statements after this payment was made. A year later, on -/-/-, I called to pay my last Discover Loan in full. I was told that the Loan I had paid off a year ago, # -, was still active and accruing interest in their computer system, even though my statements for a year showed it to no longer exist. I asked to receive a payoff balance in the mail that showed and subtracted all the interest accrual that had not been provided to me in statements for the year, as well as an explanation for how the loan was still active without showing on my statements for a year when I paid it off. I was told that this was n't necessary and that the full amount would be canceled. This was the conclusion of my conversation with a customer service rep and a Manager on -/-/-. However, I was not provided with the resolution promised. I next received a letter dated -/-/- that " approved ( my ) deferment request for Loan # -. '' I


names - who told me my request to fix this error required a " Special Team '' and that a letter would arrive by -/-/- that would close the account and forgive the balance. This Letter also did not arrive. As of - - I have still not received any statements with options to pay off or understand my interest accruals on Loan # -. I do not know what my balance should be given that I paid my balance on Loan # - in full on -/-/- and that this Loan no longer appeared on any statements after this date, while a balance was somehow accruing interest unknown to me. I refuse to pay a balance via telephone based on the fact that Discover Loans will no provide me with the breakdown of the unknown interest accrued since -/-/- that i asked for, and has not delivered - twice now - on the erasure of this balance and closure of the account that I was told was going to be provided to solve the clerical error. I am also still in a forced deferment that I *did not request* for Loan # - based on a letter that showed up at my house in -. Thank you for your assistance in advocating this issue with DISCOVER STUDENT LOANS.