TransUnion Credit Reporting Complaint

Incorrect information on credit report account status

TransUnion Credit reporting department,

Incorrect information on credit report Account status Florida

I am trying to refinance my home mortgage. When my broker tried to pull the loan, there was an account from a company called Department of education ( # - ) and ( # - ) showing 90 days plus late on Transunion and -. This account should not be late because I have made all my payments since my loan was consolidated. I called the department of education and their database has my account as current and they are not reporting me as late to the credit bureau. This should not be listed on my credit as late because I am current. I have tried to challenge this account on several occasions but was told by the department of education department representative my account is current and they are not reporting me to the credit bureau and there is nothing to update. I do not understand how an account that is current is being reported to the credit bureau

TransUnion customer in Florida
Jan 12, 2016

* Source: CFPB Complaint Database

TransUnion response to complaint:
Closed with explanation

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