Navient Debt Collection Complaint

Federal student loan Disclosure verification of debt not given enough info to verify debt

Navient Debt collection department,

Federal student loan Disclosure verification of debt Not given enough info to verify debt Virginia

In - of - I began receiving phone calls from Pioneer Credit in regards to student loan debt. I have not received written communication from them, although they claim to have sent it. In an effort to stop a possible wage garnishment I agreed to make - good faith payments of $100.00. Those were done in -, - and -. Since that time I have not had any communication with the company other then phone calls. Nothing written at all. On - -, - I was informed by my payroll dept that Pioneer had submitted an order to garnish my wages. I have had no written communication from them at all. In my investigation I have found that they are not listed as servicers on my loans. I am unsure of who they are and until I get more information I do not want them to have the ability to take money from me. If the loans are mine I want to take care of them. I ca n't do that without verification and more information from them.

Navient customer in Virginia
Jan 08, 2016

* Source: CFPB Complaint Database

Navient response to complaint:
Closed with explanation

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(302) 283-8000
123 S Justison St Ste 300
Wilmington DE 19801
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