PayPal Holdings, Inc. Money Transfers Complaint

PayPal Holdings, Inc. Money transfers department,

International money transfer Fraud or scam Kansas

Hello, My name is - -. I am the owner of -. I recently started this company selling goods on -. I use PayPal to pay for my transactions with suppliers -. I do this primarily because of the protection that PayPal provides to the buyer against fraud. I recently had my first experience where I needed this service and it seems that this service is actually Seller protection and not Buyer protection. Here is my story : I was running very low on a product that I sell ; my normal supplier went out of business so I needed another supplier quickly. There were no suppliers of this item on the website " - '' so I submitted a quote through a different website " - ''. I received about - or more quotes from various suppliers for the selfie stick that I currently sell. The selfie stick is Bluetooth and has LED lights on the clip that holds the cell phone. I eventually chose - - - with " - - -, - ''.


On -/-/- I was provided a quote ( PI ) for the product along with photos of the product. - pcs for $1200.00 plus shipping $690.00 for a total of - It was exactly what I needed. That same day ( - -, - ) I paid for the product and the shipping via PayPal. On -/-/- the product arrives, but when I checked the product, I discovered that it was not the product that I ordered nor the product pictured on the Sellers Purchase Order ( PI ). It was in fact a cheaper version without LED lights. I contacted the supplier and told him what happened. He ( - - ) apologized a lot for the mistake. His resolution was for me to purchase the correct clip with the LED lights from them and they would pay to ship them to me. Then I could open each of the - boxes and replace the incorrect part with the correct part. So his fix was I buy - correct clips at - each ( $1200.00 ) then I spend hours opening all of these and exchanging parts. The solution I offered him was for me to return the product at his expense. He gets the shipping a lot cheaper than I do. And I paid for the shipping to me. My - product has now been out of stock and it has cost me about $10000.00. I do n't think I should have to pay again due to this seller 's deception. ( I honestly do n't think it was a mistake. ) I disputed this with PayPal on -/-/-. I then escalated it to a claim on -/-/- because the seller does not want to do the right thing and pay to have his product returned to him. On -/-/- I received PayPal 's resolution to the claim. The resolution was for me to return the product to the Seller at my expense and they would refund the $1900.00 to me once the seller has his product returned in the same condition it was sent. For me this is absolutely ridiculous. It will cost me more than I paid for the product just to return it. I do n't get the discounts that they have. So not only have I lost the current $10000.00 in sales due to being out of stock. The sales momentum is now lost so the product is pretty much dead unless I re-due all of my marketing and promoting the product. I also lost the $1900.00 that I spent to restock my product. This seller is loosing absolutely nothing. Even if the seller pays to have the product returned, they are only out the shipping cost. While I have lost HUGE, I could not even get a response from PayPal. They never asked to see the PI the Seller sent me ... nothing. I have proof of my loses. I have the ( SCAM ) PI provided by this seller. I have emails where the seller admits they made a mistake. The only thing I do n't have is BUYER protection.