Capital One Debt Collection Complaint

Capital One Debt collection department,

Credit card False statements or representation Impersonated an attorney or official California

I have been paying this collection agency whose address is -. -, - - - in -, - because of a Capital One Bank credit card account. First last year they started calling my sister and making harassment calls threatening deportation and legal action. So I decided to call back and they told me that they were - - - and they were collecting my Capital One account. I made payment arrangements with them every month and my bank sends this electronically to them. My last payment will be in - -, 2015. I am concerned because the address is not in -, - but a - - - -. - in -, -. They send me letters of my payments and balance with a bar code and a reference number and with t he - - - , - on it and phone number -. I do not know if this is a fake collection agency because when I googled the P. O. Box address - - - comes up and there has been reports about this fake agency? I called up two weeks ago about my payments and the next day I began receiving harassing calls from a


message that says '' No one is available to take your call. '' As if it is a private residential number. But I called again and a woman answered my call and she told me that they were - and they are located in Washington but when I told her her area code is in - she hung up. I do not know they are fake but what I am concerned is about Porfolio Recovery using a P. O. Box in -, -. And please help us. I know that we made bad financial decisions and fell behind our debts but we are really trying to get our credit straight but these has gone too far. Please investigate this P. O. Box address. Thank you.