Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure New Jersey

Hi, I have been trying to get my mortgage modified since -. My servicer is Caliber Home Loans. My uncle co-signed my loan when I purchased my house. I was told by - -, my Caliber representative to have a quit claim deed filed removing him which I did in -. My uncle does n't live in the property and does n't contribute to my household. I have submitted - loan modification applications. I am also working with a HUD counseling agency. The very last modification that was submitted she thought we had worked out this issue regarding my uncle and the quit claim deed. They continually ask for either his financial information or the quit claim deed. I have submitted the quit claim deed numerous times. When my counselor called Caliber and spoke to their representative - ID - she explained the whole situation. - stated that they could n't see the transfer of title. They each pulled up a copy of the deed and the counselor showed the Caliber representative exactly where the transfer was. - stated she understood and could see it and would show underwriting and have the file escalated. - advised the counselor to call her back in a few days ( - - ) When my counselor called - back a couple days later for a resolution - did n't pick up the phone so the counselor left a message. - never called her back so the counselor called again and was told the file was denied because they never received the quit claim deed or my uncle 's financial information. This is very frustrating as I feel as if this is being done on purpose. I have submitted the complete package to them again today with a letter explaining the deed transfer.