Caliber Home Loans Complaint

Caliber Home Loans, Inc Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Massachusetts

In - 2015 I submitted all documents to apply for a HAMP with Caliber Home Loans. There has been numerous correspondence with Caliber by phone, email, upload of documents and viewing the website for updates on where we stand. Now five months later on - - one of there - reps stated they will not except the numerous additional documents I uploaded to my caliber account. They stated the documents could not be pictures of them uploaded as I did with many of the most recent ones, going back to -. As I understood, I asked why on - - is it the first time I was made aware of this. Many other - have viewed these documents as I wanted to verify they received them, and only once did a - have me resend a paystub, that he could not read, using this same method as I was on the phone with him. This - received the paystub as I was still on the phone with him and viewed it and confirmed it was received and legable. On - - I then scanned the whole package along with more than requested paystubs to pdf files and emailed them to

9 days from now. Unfortunately the communication piece is difficult as you are not speaking with underwriting who are handling all the documents. There was never a time lapse of more than a week in providing documents requested. I did have to call on many occasions to let them know the documents were there and had been there for 1-2 weeks. In the beginning of this process our overdue balance was - and our full monthly payments were denied and returned to us resulting in a overdue balance of -. This is my home that I take very serious and would like to resolve my debt more than anyone. My local HUD counselor advised that I file this complaint.