PNC Bank Mortgage Complaint

PNC Bank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure California

- - was in review for a loan modification with all documentation submitted to the lender on -/-/2015. On -/-/- - from PNC called our office and stated that their institution was in need of a paycheck stub dated for -/-/- as the one they had was cut off. She made it very clear that this paycheck stub dated -/-/- was the only one to be submitted and was the only document needed. She did confirm the deadline for this document to be received was -/-/-. The paycheck stub was sent to PNC on -/-/-. Our office followed up and it was confirmed the paycheck stub was received. - - our office spoke with - who stated that there was not a complete package and stated he did n't know what was missing the call was dropped. When our office called back it stated their institution was closed. On -/-/- our office spoke to - id - in Florida loss mitigation. She stated the file was closed out on -/-/- because the following documents were not received - bank statements for -/-/- for account number -, -, missing utility, missing employment letter missing hardship verification. I asked her when these


us of the missing item. - failed to properly notate the account as to what was requested ( as she was adamant only pay stubs were needed ) and failed to do her job properly as now there is conflicting information. Calls are recorded for quality and we are demanding that that could be pulled so we can confirm that she failed to provide accurate information. Furthermore it is obvious that PNC purposely provided inaccurate information so - - file could be removed from loss mitigation. The number of times that we communicated with PNC to check status of the file should extinguish any opportunity to excuse PNC 's behavior. It is very apparent that PNC employees are negligent and that PNC is denying this file and discriminating against - - based on his race, ethnicity, language, and national origin. They would rather foreclose on his property then do a proper review of his file. We are demanding that the sale date scheduled for - be postponed or - - will assert his legal right and name PNC Mortgage and - as defendants in civil court.