Synchrony Bank Debt Collection Complaint

Medical Disclosure verification of debt not given enough info to verify debt

Synchrony Bank Debt collection department,

Medical Disclosure verification of debt Not given enough info to verify debt Louisiana

I mailed a request for validation to - - - - on -/-/15. The return receipt card indicates that this request letter was received by - on -/-/15. In my -/-/15 letter I specifically asked that - provide me with an explanation of how the alleged balance was calculated, proof this debt was not time-barred and a copy of the original account level paperwork that contained my signature. - 's response letter was sent just one day after after receiving my letter and is dated -/-/15 ; in this letter they identify the original creditor as GEMB/Care Credit. This company provides healthcare financing and this alleged debt is not identified in my credit reports as medical debt. Not only has - failed to provide the requested information, but they ask that I provide them with a copy of the contract and a copy of the bills or statements that show the amount owed or rates. If I am asked to provide them with this information then I can only presume that they do not have this information in their possession. My second request for validation was mailed to - on -/-/-15and the return receipt card indicates that this request letter


revenue generating subsidiary -. By way of Consent Order in the matter entitled USA Consumer Financial Protection Bureau, File No. -, In the matter of - - - - -, et al dated -/-/15, - was identified as having violated Sections - - a ) and - ( a ) ( - ) of the Consumer Financial Protection Act of 2010 - " - '' -, - U.S.C. - - a ) and - ( a ) ( - ) ; Sections - ( a ) ( - ), -, - ( - ), -, - ( - ) ( A ), - ( - ), - ( - ), and - ( - ) of the Fair DebtCollection Practices Act ( " FDCPA '' ), - U.S.C. - ( a ) ( - ), -, - ( - ), -, - ( - ) ( A ), - ( - ), - ( - ), and - ( - ) ; Sections - ( a ) ( - ) ( - ) and - ( b ) of the Fair Credit Reporting Act ( " FCRA '' ), - U.S.C. - ( a ) ( - ) ( - ) and - ( b ). Under sections - and - of the -, - U.S.C. -, -. In this matter, it was found that - had questionable debt buying practices, did not properly investigate consumer disputes, collects debts without a reasonable basis, collected time-barred debt, etc. - has not provided me with any of the requested validation information or their method of calculating that I allegedy owe $19000.00, which is $8100.00 in excess of the alleged $11000.00 - approximate ) original balance. I believe that - has demonstrated many of the behaviors towards me that are outlined in the Consent Order and that they can not substantiate their representations. This alleged debt is time-barred and - has not conducted a reasonable investigation of my dispute, despite multiple requests.

Synchrony Bank customer in Louisiana
Oct 23, 2015

* Source: CFPB Complaint Database

Synchrony Bank response to complaint:
Closed with explanation

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