Synchrony Bank Debt Collection Complaint

Credit card Cont'd attempts collect debt not owed debt was paid

Synchrony Bank Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt was paid Texas

- - transferred me to his manager pertaining to my account with - - -. I received several phone calls from GE Money bank in -/-/- requesting payment on the account. Per the - he stated to send him an email at -- detailing the information that is on my credit report. He stated that - - failed to notify GE Money Bank that the credit card was paid -/-/-. I had a coworker listening to the conversation through each of the conversations with - -, - - as well as the managers. I was told that - - was not available to speak with but I could send her an email at --. I have called this company more than 12 times. Per the manager, - - did not document that I called in only documented the account. - is the ID number I was given. I repeatedly told the manager that he was on speaker. When I advised him that both companies were attempting to collect on a debt that was paid -/-/- he disconnected the call.

Synchrony Bank customer in Texas
Oct 20, 2015

* Source: CFPB Complaint Database

Synchrony Bank response to complaint:
Closed with explanation

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