Empowerment Ventures, LLC Prepaid Card Complaint

Empowerment Ventures, LLC Prepaid card department,

Government benefit payment card Managing, opening, or closing account New Mexico

Rush Card ( - ) has had " computer issues '' and I have not had access to my money since - -, 2015. Previous to - -, there were - pending charges on my account that were incorrect and making my available balance less than it should be. Since - -, because my Rush Card and - accounts are linked, I have also had chargebacks debited through my - account that are also held against my Rush Card account. In addition, I have also had a credit issued to my Rush Card account that I ca n't access. I have been unable to buy groceries and have had to cancel an appointment with my doctor because I have no access to my funds. As of today, - -, Rush Card 's system is still " down '', with no relief in sight. Customer service reps at the company can only say that when the service is restored, they will " call '' me. I have received no offers of recompense, or any assurances that I will ever be able to access my rightful monies again. They have, however, sent a text message graciously offering to " waive '' my account processing fee of $ -/mo. for 4 months beginning in -, 2015. As if, I would entrust them with my money again! Which brings up the problem of direct deposit : I had to contact - to change the way to disburse my - - payment. Social Security now requires that one know the current account and routing numbers to change the disbursement arrangement. Since even the Rush Card customer service reps can not access such basic customer account records, I had to present myself and my ID at a local Social Security office. Since I am - and can not drive, this was a major, and costly, endeavor. I shall receive my only source of income on - -, but until then, I have no access to any money due to Rush Card 's incompetence and negligence.