AES/PHEAA Student Loan Complaint

AES/PHEAA Student loan department,

Non-federal student loan Dealing with my lender or servicer Need information about my balance/terms Michigan

My complaint is with American Education Services ( AES ) who maintains the original private student loans taken out -/-/- through - - - -. My son attended - which was part of - - at the time and is now part of - -. I co-signed for the " Private Student Loans '' so he could attend this school. I requested additional information from AES with regard to a -/-/- CFPB newsletter about Relief for Students of -. Specifically what steps need to be taken and if there are forms to fill out for student loan relief. The CFPB newsletter states the loan servicer will notify us " if '' we benefit from this agreement. I had not been contacted directly by my loan servicer American Education Services ( AES ) in the ( 7 ) months this agreement was published.


call on certain days. This particular phone number was associated with federal student loans not private. They also directed me to the studentaid.ed.gov website and stated there " should be '' forms available to fill out and submit. The forms appear to also be directed toward " federal student loans '' not private. I called AES again speaking to another representative who stated they needed some type of a form from CFPB authorizing student loan relief. I feel my son and I are eligible for this student loan relief based on the lack of job opportunities in his field of study the - representative stated were in high demand and with excellent pay so affording the student loan repayment should not be a problem. Job placement from - consisted of a limited list of " potential '' employers some of which when contacted were not hiring at all. Another employer my son contacted stated that they did not have good luck with - students. My son is still not working in his field of study 10 years later. These types of recruitment tactics used by - are fraudulent in my opinion making our student loans eligible for student loan relief. American Education Services appears to be unaware of what information is needed to resolve this issue or is unwilling to help. Can you please clarify what it is I should be doing to apply for this student loan relief and direct me to the correct forms to use if any? Is CFPB able to contact American Education Services and provide them the information they need to start this process?