Review and analysis of over 29 complaints against BBVA Compass
BBVA Compass consumers have reported over 29 official complaints related to Application, originator, mortgage broker. Out of the 29 consumer complaints against BBVA Compass, 34% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 21% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
BBVA Compass Mortgage application, originator, mortgage broker May 19, 2016 - BBVA Compass is not following FHA 2016 guidelines, therefore consumers are being cheated and priced out of the home buying market due to its miscalculation of federal student loan monthly payments. It is calculating Income Based Repayment ( IBR ) the same as deferred student loans and states even if there is a $ - monthly payment on the statement and on the credit report, this 2 % rule applies. BBVA Compass is determining monthly payments by calculating 2 % of the student loan balance. This is very unfair to consumers and goes against FHA guidelines. When confronted with this shocking revel... |
BBVA Compass Mortgage application, originator, mortgage broker March 15, 2016 - During the process of closing our mortgage loan with BBVA-Compass, they broke their written contract with us, and we have - specific complaints against BBVA. 1. BBVA failed to close on schedule which resulted in fees charged to us by sellers. -On -/-/- we signed a contract with BBVA to close on -/-/-.BBVA advised us they would not meet this closing, andweagreed to change the closing date to -/-/-. -We had not heard anything from - - our closing date approached. I contacted - - ( Loan Officer ) on -/-/- to make sure everything was on schedule an... |
BBVA Compass Mortgage application, originator, mortgage broker October 7, 2015 - BBVA Compass bank violated our privacy when - - - - BBVA Compass Area Mortgage Sales Manager for - / - - - disclosed Nonpublic Personal Information ( NPI ) on - - 2015 to our realtor without our permission. - - disclosed to our realtor that the BBVA Compass bank underwriter had denied our home loan, and he discussed the reasons why our loan was denied. This violated our rights to privacy. To make matters worse, - - notified our realtor prior to notifying us of the underwriter 's final decision. We believe this is a clear violation of Federal Privacy La... |
BBVA Compass Mortgage application, originator, mortgage broker October 7, 2015 - I am submitting a complaint regarding the negligent manner in which BBVA Compass processed our mortgage application. - - - ( Mortgage Banking Officer at BBVA Compass - - # - ) used information that she inputted for us -/-/-, and rather than verify that it was correct, copied this information into the new loan application. Once we were provided the disclosure and GFE, we noticed the errors and notified - -. Despite this, we continued to receive disclosures and GFEs with the same errors. We attempted to contact - - on numerous times by phone and email but were uns... |