Loan Science, LLC Student Loan Complaint

Loan Science, LLC Student loan department,

Non-federal student loan Dealing with my lender or servicer California

On -/-/2015 I filed a complaint with CFPB, Case # -. Loan Science responded to this complaint and offered me a Loan Modification for my student loan. I accepted the Loan Modification and signed it and returned it to Loan Science on -/-/2015. In their response to my complaint, they stated that - ( their Loan Servicer ) would have the Loan Modification processed within 10 business day. Well, it is now past 10 business days. - processed only part of the Loan Modification. They reduced the interest rate to 0 %, they reduced my payments to $410.00, and set my payment plan up for 354 months ... BUT, they did not reduce my principal amount. Currently, on - website it states that I owe $ - still. I should only owe $ - according to my loan modification. See attached documents. I called Loan Science to find out why this still is n't updated. They then did a conference call with - to find out why it is n't updated. We had to talk to several different people and we were finally transferred to a Supervisor with - who claimed that they did n't recieve the information from Loan


this needs to be updated now to reflect the information the loan modification states. Not only am I stuck paying for a predatory loan that I feel is n't fair but when they offer me some sort of relief, they still ca n't even get that updated properly. I am at my wits end. I spoke with - very nice ladies today at Loan Science, - named -, and her supervisor - - who told me that she would have this resolved by Friday and that - would have their website updated to reflect the reduced principal amount. Although she stated that this would be updated by Friday I still feel the need to file a complaint because I need to make sure I have record of this issue so that it 's not delayed any further. It seems I only have resolution when I complain on this website. I want to make sure the principal amount is reduced before I may my first $410.00 payment due on - -, 2015 because I fear that if they do n't have the principal amount reduced, any payment that I make will get applied to the old principal amount and when - finally gets around to updating to the reduced principal amount any payment I have made will get lost and then I will have an entirely new problem to deal with.