Synchrony Bank Credit Card Complaint

Application processing delay

Synchrony Bank Credit card department,

Application processing delay Arizona

Applied for a lowes credit card on - - 2015 and was not approved online. I filed a complaint with the - against Lowes and was contacted by Lowes executive department. They said that they would contact the bank and said that synchrony would contact me within 30 days. Nearly a month passed by and I heard nothing I was supposed to get a response from lowes in regards to my credit application within 7-10 days but I did not hear anything from them until the - of -. They declined my application but the issue was that it to them more than 2 weeks just to tell me that. And the biggest issue here is that when the denied me they provided me with my credit score which they stated according to - was a - on - -. That is incorrect and wrong that - would report a lower credit score to decline an application. I have verified through credit karma and credit tracker through my current score is in the high - 's around - according to -. I asked the Lowes executive office numerous times that they need to get a response from synchrony and I did not hear anything from them until last week when I got a letter in the mail that had my correct address on it but the time stamp blacked out in crayon in the front and back. It is very suspicious that they would do something like this and falsely report my credit score nearly - points lower than what it actually is.

Synchrony Bank customer in Arizona
Sep 16, 2015

* Source: CFPB Complaint Database

Synchrony Bank response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more