Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account New Jersey

My HELOC was transferred to BSI in Pennsylvania in -/-/-, they always messed up my payments, and recently I just called to get my rate information, to no avail. My loan is now transferred to another company. I need my rate information, as I feel they might have put it in wrong, and at 2.25 %, with all the payments I have made, my loan should have gone down substantially, which it has not. I have not been on top of this, as I have been taking care of - friends who have -, and the past - years have gone by so fast. I just caught up with everything, and I noticed that the information they sent to the new company is off by 1 %, so I need to get the correct information from BSI. BSI sent me a print out, which I ca n't make heads or tails out of, and I have been in - for over - years. They seem like they are quite backwards as far as their computer system. I want to make sure they have the correct rate information, as my rate is always 1 % lower that the prime rate in the - - -. I have made many payments over the monthly payments, which should have been going to principal, so I do n't understand how at the rate I am, that my HELOC has not really gone down. I would appreciate any help, as this is just snowballing, as BSI has sent out the wrong loan information to the new company - - - in - California. They have my rate as -, and as indicated by the FDIC, which took over the bank I originally had the loan with, my rate will always be prime minus 1 %. I am asking for help in this matter, a $ - loan that I started with in -/-/-, should not be $ -, I have made payments above the minimum payment, and always to principal. Thank you, - -