Capital One Consumer loan department,
Vehicle loan Managing the loan or lease Virginia
I applied my car own through - - dealer in - - -, VA. This dealer works with Capital one. Capital one gave me interest rate 6.45apr. My account number is -. There are - problems. First of all, my dealer - - who charged me more without my awareness. My loan amount should be -, but it became $15000.00. ( The finance guy who worked for - - put extra theft preventive system charge on my account. Despite the paperwork has my signature on there, but my friend and I never got informed of this additional charge. ) This Finance guy left office already. So the GM from the Priority who admitted their fault and refund $1300.00 to me. ( I think Capital one should return me the interest has generated from this extra charge. Because i should only pay the interest from the amount ( $13000.00 ) i had borrowed ) Second, Capital One gave me an unfair interest rate. I checked rate from - - in - -, they gave me 4 % interest rate. However, when I went to Priority dealer, they used Capital one as their loan service. Capital one gave me 6.45 % apr. When I signed my paper with Finance Guy, I thought this loan amount $15000.00 has included the interests for 5 years and the principle amount. ) I want Capital one re-evaluate my credit score and gave me a fair interest rate.
Capital One customer in Virginia
Jul 17, 2015
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.capitalone.com/ |
Phone | (703) 720-1000 |
[email protected] | |
Address | 1680 Capital One Dr McLean VA 22102 |
Capital One | |
Capital One |
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