Capital One Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Capital One Consumer loan department,

Vehicle loan Managing the loan or lease Virginia

I applied my car own through - - dealer in - - -, VA. This dealer works with Capital one. Capital one gave me interest rate 6.45apr. My account number is -. There are - problems. First of all, my dealer - - who charged me more without my awareness. My loan amount should be -, but it became $15000.00. ( The finance guy who worked for - - put extra theft preventive system charge on my account. Despite the paperwork has my signature on there, but my friend and I never got informed of this additional charge. ) This Finance guy left office already. So the GM from the Priority who admitted their fault and refund $1300.00 to me. ( I think Capital one should return me the interest has generated from this extra charge. Because i should only pay the interest from the amount ( $13000.00 ) i had borrowed ) Second, Capital One gave me an unfair interest rate. I checked rate from - - in - -, they gave me 4 % interest rate. However, when I went to Priority dealer, they used Capital one as their loan service. Capital one gave me 6.45 % apr. When I signed my paper with Finance Guy, I thought this loan amount $15000.00 has included the interests for 5 years and the principle amount. ) I want Capital one re-evaluate my credit score and gave me a fair interest rate.

Capital One customer in Virginia
Jul 17, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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