Flagstar Bank Mortgage Complaint

Flagstar Bank Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Pennsylvania

I am currently working through the process of getting my home out of foreclosure. I am working with a Housing Counselor that is helping me mediate a loan modification with my mortgage company, Flagstar Bank. I was instructed to begin dialogue with - point of contact person at Flagstar Bank. A letter was sent to me -/-/-, notifying me whom my contact person would be, - -. Since that time, over three months now, I have been unable to reach - -. I am often directed to an automated message or an associate who is unfamiliar with my loan circumstances. I have been given incorrect information from other agents, and even reprimanded for requesting to speak to - singular point of contact.