Shellpoint Partners, LLC Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

Shellpoint Partners, LLC Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

On -/-/- we did a Loan Modification on our - and - Mortgage. - - - was our - Mortgage Company. They agreed to a modified monthly payment of $100.00. Sometime in -/-/- the - Mortgage was sold to a company - - and we continued our $100.00 a month payment as agreed. In -/-/- or -/-/- - change there name to Shellpoint Financial. In - - we were reviewing my Credit Report and found we have late payments reported by Shellpoint. ( It should be noted that during all this time we continue to make our agreed payment of $100.00 a month ). We contacted Shellpoint and after several calls without getting anywhere and wanting to remove the late payments from my credit report we sent them an extra payment of $300.00 in - - and extra payment of $200.00 in - -. This extra payment were made because Shellpoint refused to help us in anyway or explain to us why we had late payments on my credit report. On - -, - I checked my credit report again and found out that there are still several late payments. I contacted - and spoke to - - and she


Following breakdown of payment for the last 12 months of my bank records as follows:-/-/- - $ - - $ - - $100.00 Payment for - - - $100.00 Payment for -/-/-/-/- - $100.00 Payment for -/-/-/-/- - $100.00 Payment for - - - $100.00 Payment for - - - $100.00 Payment for - - - $100.00 Payment for - - - $100.00 Payment for - - - $100.00 Payment for - - - $100.00 Payment for - - - $100.00 Payment for -/-/-Because of there errors it 'll affect my ability to buy a new home or obtain any credit. Any help you can gave me regarding this matter is greatly appreciated.

Shellpoint Partners, LLC customer in California
Jun 16, 2015

* Source: CFPB Complaint Database

Shellpoint Partners, LLC response to complaint:
Closed with explanation

Consumer disputes how Shellpoint Partners, LLC handled their complaint

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