PNC Bank Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

PNC Bank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Florida

I became - unable to work. After sick and family leave ran out, I still could not return to work and was terminated. I could see that there were going to be problems keeping my mortgage payments up to date, so I called my mortgage to attempt a loan modification at a lower interest rate, which would allow me to continue to afford the payments. A modification was refused by PNC bank. I then made contact with HUD about my problem to find out programs I might be eligible for. HUD made contact with PNC regarding a modification, but PNC refused again. HUD then referred me to a state program called the Florida 's Hardest Hit Fund - FHHF -, a program funded by the mortgage company and bank penalties from the banking crisis. paid to the state of Florida. The program is designed to aid homeowners who have fallen behind in mortgage payments, as a result of a loss of income, in order prevent foreclosure. Additionally, the FHHF would also negotiate with participating mortgage companies for a loan modification. I applied to them and was deemed eligible -/-/-. To be eligible for the Florida 's Hardest Hit Program, my


and any foreclosure attempts were supposed to be stopped in -/-/-, PNC started foreclosure proceedings in -/-/-. My advocate at FHHF was surprised by the foreclosure proceedings, but reassured me that there would not be a problem and that PNC knew I was in process with the FHHF program and that there might be a clerical error at PNC. FHHF kept asking me for more paperwork - 's for the same paperwork and documents again and again, which I would provide. I was told by my advocate that that the Florida - was in some way stalling the process. Finally in -/-/-, FHHF released funds to PNC of $18000.00 and since has been paying my monthly mortgage payments. The - has been paying my mortgage since that time, which with the $18000.00 is a total of $42000.00. I have paperwork from FFHF showing that PNC has received these funds, yet does not acknowledge receipt of these monies to me or credit these monies toward the balance owed on my account. Additionally, PNC still is not working with me on a loan modification. I was told that any foreclosure proceedings by PNC should have been stopped once they received money from FHHF. I am getting the run around from PNC. PNC refused to talk with my FHHF advocate or myself saying that the case was in litigation. I have had to hire - attorneys, to fight to save my home from foreclosure. I now have no attorney, but am still being threatened with foreclosure.

PNC Bank customer in Florida
Jun 11, 2015

* Source: CFPB Complaint Database

PNC Bank response to complaint:
Closed with explanation

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