PNC Bank Mortgage Complaint

PNC Bank Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure California

We short sold our home in 2012. PNC Bank was the lender for a - ( Home Equity Line of Credit ) on our home. They have incorrectly reported the loan on our credit reports. We ca n't get a loan to buy a home again unless they provide a letter stating that the HELOC was NOT a charge off, but a short sale. They also incorrectly show - accounts on our credit reports, - with the correct account number and the - with an attenuated account number that have each been reported differently ( - shows a $0.00 balance and the other shows an unpaid balance ). They are - IN THE SAME account. I ca n't get through to a sentient human being inside PNC Bank to TALK to anyone about getting a letter drafted that states this. They have no email address, no fax numbers, no mailing address, and phone numbers that put you on hold forever, require an existing account number or SS # to talk to someone, and do n't put you in touch with someone who understands what we need or how CRITICALLY IMPORTANT it is for them to correct this error on our credit report and provide us with a letter. We are a family of - trying to buy a home again, but are unable to get a lender to consider working with us until this is resolved. PNC BANK SHOULD NOT HAVE THIS KIND OF POWER OVER US!!! We need a roof over our heads.